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Vaana

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209
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Through a series of two week sprints at Kaufmann improvements to Vaana, a service voucher platform, were designed. This platform helps municipalities distribute and allocate service vouchers to their citizens. They needed to increase the user-friendliness of the platform to ensure their non-digital native user would have a seamless experience when processing or circulating vouchers. Sprints were thematically divided and prioritised. Initial focus was put on monthly billings, followed by service vouchers themselves, and the final sprint concerned the process of charging. User were interviewed before beginning each sprint as well during the sprint for validation purposes.
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User Journey Workshop tool creation

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208
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For the healthcare design studio Kaufmann I created a tool to assist and guide the user journey process workshops. At the studio many patient or user journeys are created. For my thesis as part of the Service and Innovation Design master’s, I decided to create a practical tool iteratively over the course of a series of workshops. The tool was intially tested internally as a rough draft and then gradually began being used with clients in our workshops. This gamified user journey workshop has not only saved time and reduced workshop confusion, but simply put: its fun!
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Service Design training

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250
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Service design training for pharmaceutical clients. Through a series of one-day or multiday workshops combining theorectical understanding with practical techniques an introduction to service design can be taught. I apply the teaching of various appropriate methods, and overview when to use them. Additionally, I discuss how to implement service design within organisations, getting managerial buy-in, and the importance of in-depth user understanding.
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Patient Journey Maps

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190
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Patient journey maps created for a large variety of hospitals, pharmaceutical companies, and municipalities while working at Kaufmann. These projects involve workshops and interviews with stakeholders to create a draft version which is then refined iteratively and made visually appealling.
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Design Sprints

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243
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Facilitation of design sprints for pharmaceutical companies. These projects include running the creation of the project scope, preparation, facilitation of the sprint as well as teach the sprint methodology itself. Pharmaceutical companies currently are evermore interested in design thinking methodology and the sprint method is an effective and practical way of teaching the design process over the course of a week or more.
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Benchmarking

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191
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The Nordic Healthcare Group’s Benchmarking tool gives social- and healthcare service providers the opportunity to analyse their activities and compare their operations to others. NHG’s benchmarking data dashboard’s facilitate the implementation of change and generate data about the productivity and quality of different approaches to support management. Initially this was a UX project which required the creation of a new design system with visual guidelines. As the first designer to work on Benchmarking I had to consider not only visual design, but also usability and accessibility (especially in relation to colour choice and contrast). The dashboards use Microsoft Power BI which had to be considered as it carries its own limitations. Additional to the UX side of the project, a documentation process was created to allow the multiple teams working on various dashboards to communicate and document information more seamlessly. Both the working processes as well as the design system are cyclically tested to ensure they are suitable for purpose.
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Paketti

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190
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Tampere University Hospital (TAYS) has about 10 million support service events per year. Hospital staff often order support services on paper and using order systems designed by different providers, which is simply not efficient in a busy hospital environment. While at Kaufmann I designed a desktop and mobile application named Paketti (“Package”) to TAYS, enabling staff to place orders and conduct internal logistics using a single, overarching application. The hospital’s support staff have more time available when nurses can manage routine orders quickly and on the spot. The work was conducted iteratively, adding more funcationality over the course of the multi-year project. Paketti allows nurses and support staff to order supplies, signal for patients to be transported, alert when repairs are needed, overview the cleaning of surgical tools, as well as provides an internal, ticket-based tasks overview for management. A seperate mobile sub-app was designed for staff responsible for transporting patients in which they signal their availability and coordinate their movements with eachother. The project began with interviews and ethnographic obersvation of the hospital staff and environment until an digital platform was agreed up to solve the staff’s logistcal issues.
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American Collective

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3011
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Identity for a new fashion label based on 3D printed clothing. The brand cherishes American heritage with a contemporary minimal twist. The clothing are proudly made in the USA using experimental 3D printed techniques keeping waste material to a minimum.
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Eristoff Blood Orange

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3191
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Concept, packaging, and flavour of the new Eristoff Blood Orange, launched in central Europe. Using market research, consumer insight, trend forecasting and focus groups at the Design Laboratory a new range of flavours was created over the period of many iterations.
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Dewar’s Highlander Honey

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2967
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Concept, packaging, and flavour created over the period of many months & iterations while working at the Design Laboratory. The typography of the sub-brand is quite traditional, and the foiling adds a heritage feel. It has the feel of a treasured whiskey with a hint of honey infusion intended to introduce a younger audience to whiskey.
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