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Vaana

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Through a series of two week sprints at Kaufmann improvements to Vaana, a service voucher platform, were designed. This platform helps municipalities distribute and allocate service vouchers to their citizens. They needed to increase the user-friendliness of the platform to ensure their non-digital native user would have a seamless experience when processing or circulating vouchers. Sprints were thematically divided and prioritised. Initial focus was put on monthly billings, followed by service vouchers themselves, and the final sprint concerned the process of charging. User were interviewed before beginning each sprint as well during the sprint for validation purposes.